Craig Mandeville knew all he needed to know about home care software. Every night his wife would come home from work and describe at length her latest frustrations about her agency’s attempts to deploy a million-dollar software “solution.” He says he was “blown away” by one gaping hole in the expensive product’s feature set, the lack of structure of the documentation processes outside of EMRs. He knew there had to be a better way to handle paper, by not handling it at all.
“Things were getting missed, or inappropriately billed,” he said. Patient documentation was handled by too many people and processes. More paper was being created, not less. “The goal is always to begin patient care as soon as possible but they couldn’t because of the paper pushing process.”
Searching for that better way, Mandeville met with home health and hospice companies. He learned that any form outside of the EMR – any document that needed to be sent to a physician and returned signed – required manual tracking, resulting in excruciatingly long turn-around times. How to track and get these forms returned quickly became his quest.
Mandeville developed a software system with a strategy to eliminate as much physical handling of paper as possible. His “Forcura” system integrates with any EMR and syncs across all platforms – desktop, tablet, and mobile. When a document is ready to be sent, it is either ported electronically into the physician’s EMR or faxed directly from the computer to their office. Every page of every document is barcoded — so no matter how the document is returned, the barcodes are scanned and logged back into the agency’s system and attached to the appropriate EMR. Simultaneously, the system automatically alerts the user.
Download the full article (PDF) to read more and see a real-world example of the Forcura solution in action.