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Tag Archives: Forcura

Are You Facing a Face-To-Face Challenge?

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forcura logoWithout a doubt, one of the most talked about topics in the homecare and hospice has been the Face-To-Face encounter. After becoming a required document effective January 1, 2011 it has put a significant amount of pressure on organizations to attain these documents timely and correctly. Without any change in other documentation requirements (i.e. 485s and Orders) additional stress is being placed on the team members who are responsible for curating, delivering, and ultimately receiving these documents. As resources continue to be stretched, many agencies are looking for methods to improve processes around these tasks. Below are 5 actions you can take to improve your results today.

  1. Simplify the Document: Try not to over complicate the form and be sure the physician knows exactly what areas of the form they need to complete. Highlighting those areas with an asterisks (*) or bolding the text of the areas needing completion is an excellent way to draw attention. Ensure your form has a professional, clean look that includes your agency’s logo.
  2. Define Processes & Training: Taking time to detail out processes and documenting training are critical to identifying potential areas for improvement.
  3. Determine KRAs (Key Results Areas): KRAs measure the results which team members are held accountable for. Metrics will allow team members know how well they are performing and also are a great tool for upper management to measure the performance of the business.
  4. Gather Feedback: What are your team members saying? Why are your documents being rejected? What is the feedback you’re receiving from your doctors? This information can be extremely valuable to better understand what it takes to have these documents completed timely and accurately.
  5. Utilize Technology: Systems that offer automation of the processing of these documents are valuable tools. They often include reporting of KRAs, tracking of documents, and enable organizations to unify processes easily across multiple locations.

Despite no standard form for the Face-to-Face encounter or explicit guidelines as to how these should be completed from CMS, taking steps to improve your processes around these documents can have a drastic impact on your rejections and bottom line. What tools or processes do you have in place to help ensure timeliness and accuracy of your Face-to-Face encounters?

Forcura: Reducing Your Document Turnaround Time

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One of the biggest challenges faced by home health and hospice agencies is getting signed orders returned in a timely manner. Any delay results in a postponement of payment that can harm your organization. With average turnaround times ranging from 14 days to over 90 days a large amount unpaid care can be trapped in your current processes.

Here are a few ways to reduce document turnaround time and receive them back faster:

1. Improve Your Tracking Process
Review how your facility is keeping up with outstanding documents. Is it a completely manual procedure? Entering data into a spreadsheet takes time and accuracy is dependent solely on the employee handling this process. If the procedure is neglected, the turnaround time can extend and be much more difficult to review outstanding documentation. Investing in a program that automatically tracks what is faxed without any additional information having to be manually entered can greatly benefit an organization. Automatic systems, like Forcura, eliminate the possibility of human error while providing a comprehensive overview of documentation.

2. Package Your Documents Professionally
Whether your documents are clean and easy to read is another contributing factor to how timely the document is returned. Because of their busy schedules, physicians cannot and will not devote a large amount of time to documents that are hard to understand or read. The less complicated and more professionally presented document, the quicker it will be returned. Users of Forcura have reported quicker turnaround time in conjunction with the barcode that is placed on the top of the form. The barcode contributes to an overall professional appearance and shows the physician that the document is being tracked and expected back quickly.

3. Consider Your Delivery System
It is also important to consider how the documents are traveling to your sources. Is it by fax, mail, portal or hand delivery? Many sources have their preferred method of receiving orders, and it is important to abide by their preference within reason.  Find a system that can offer the sources options on how the document is sent. With Forcura, documents can be tracked and sent through our system and will arrive on the physician’s fax machine. When they fax back, it will be automatically routed into our system. A single-login portal is also available to physicians who are technologically forward thinkers and wish for all of their post-acute providers to be on one network.

You’ve completed the leg work by receiving the referral from the source, do not lose the source’s business by not being flexible in communication. At the same time don’t allow your business to suffer the costly delay of dropping the bill to the insurance companies when it can easily be avoided.

 

Forcura Introduces New Features Centered Around HIPAA and Budget Cuts

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July 22, 2013, FOR IMMEDIATE RELEASE

JACKSONVILLE, Fla. – Forcura, the leader in post-acute document work-flow, released a bevy of new featured inspired by the HIPAA Omnibus additions and the sequester cuts hitting the healthcare world. New features include more insights on an individual documents workflow and the ability to label by color.  “With the addition to HIPAA guidelines and the budget cuts everyone is scrambling to maintain compliance standards with less money. It’s a pressure everyone in the healthcare field is feeling” said Craig Mandeville, CEO of Forcura.

The increased visibility of a single documents workflow will allow compliance officers to be able to monitor the status of each document in half the time.  A user can view who sent it out, how long it has been pending completion and how many times it has been resent to the recipient all within one consolidated menu. These enhanced monitoring capabilities also provide an organization with an audit trail in the event of a data breach. For the daily users of the system, this features drastically reduces their time spent tracking and following up with outstanding documents. Their time can then be reallocated to patient-centered tasks that add value to the business.  “When we first debuted the consolidated workflow menu we received a positive response from our users. They are thrilled that our system will now save them even more time”, said Corey Dreckman, Vice President of Client Experience at Forcura.

Another added feature is for the users to color tag documents based on their organizations rules. Color tags are created and managed by a person with administrative rights, but can be used by any user to label documents. Clients are using the colors to label form type such as orders, labs or 485’s or by urgency level. Once the document is labeled, viewers can conveniently understand its status or type before opening it up for viewing. This feature makes organizations a breeze and saves the users the time of opening up a document repeatedly to view it.

These enhancements are only a small addition the host of features currently boasted by Forcura’s software all geared to cut cost and streamline processes.

About Forcura

Forcura’s software is a highly customizable document workflow solution for post-acute providers. The software gives the healthcare providers the ability to communicate with their clients from any mobile device, while improving operational efficiencies and increasing revenues. Forcura is more than a software company; it offers superior service to its clients while maintaining lasting relationships. For more information, please visit forcura.com

ViaQuest Implements Centralized Intake With The Assistance of Forcura

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JACKSONVILLE, Fla. – Beginning in February, ViaQuest Home Health and Hospice partnered with Forcura LLC, the leader in post-acute document workflow. ViaQuest worked with Forcura to employ a centralized intake for all of its incoming referrals as well as ensure HIPAA compliance throughout its branch locations. This streamlined process allows regional staff to receive appropriate documentation in a timely manner thus beginning the patient’s plan of care more swiftly. Those secure documents are then sent out to a partnering physician’s office for review and signature. The centralized intake method has decreased administrative costs and increased revenue for ViaQuest.

Forcura is a web-based platform that seamlessly integrates with any healthcare company’s existing software and allows them to send, track and receive documents electronically. By drastically reducing the time it takes to send orders and patient forms, the Forcura solution eliminates the manual processing of these documents thus improving patient care.

            “With Forcura’s solution we now have a systematic approach to our work flow” said Kathy Richard, Vice President of Home Health and Hospice. “The cost of enabling Forcura has been minimal and we anticipate an above average return on investment.”

ViaQuest Home Health and Hospice is an Ohio-based, post-acute provider with over 10 years of experience serving citizens throughout Ohio. In addition to home care and hospice, it offers behavioral, mental health and disability services.

“Because of the new HIPAA guidelines we are witnessing a trend in clients looking for increased security features in a centralized location. We were able to work with ViaQuest’s existing processes and give them that environment,” said Craig Mandeville, CEO of Forcura. “We are thrilled to have them join the Forcura family.”

According to ViaQuest the partnership experience has been a pleasurable one. The ease of integration and unlimited client support has led ViaQuest to highly recommend Forcura to all post-acute providers.

About Forcura

Forcura’s software is a highly customizable document workflow solution for post-acute providers. The software offers providers options on how to communicate with referral sources, while transmitting and storing documents within a secure and protected application. Clients will improve operational efficiencies, increase revenue and guard against data breaches. Forcura is more than a software company; it offers superior service to its clients while maintaining lasting relationships. For more information, please visit www.forcura.com

 

About ViaQuest Home Health and Hospice

ViaQuest offers a multitude of services throughout Ohio and Pennsylvania. ViaQuest is known as the provider with large company resources and small company relationships, while being a culture-driven, value-based company. Its greatest strengths can be seen in the dedication and talent of highly diverse and trained staff that have dedicated their lives to serving others in need. For more information, please visit www.viaquestinc.com

Jewish Home Lifecare, the Leader in Aging Services, Endorses Forcura’s Software

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JACKSONVILLE, Fla. – In December, Jewish Home Lifecare partnered with Forcura LLC, the leader in post-acute document workflow. The affiliation allowed Jewish Home Lifecare Community Services Division to become a paperless company and further expand its client base from its already 2,300 patient census. Forcura is currently implemented within its Bronx and Manhattan, Home Care Programs and is expanding to its adult day care facilities and licensed home health agency (Home Assistance Personnel Inc). With Forcura, Jewish Home Lifecare Community Services division is able to track, in real time, pending documents from any of its offices.Forcura is a web-based platform that seamlessly integrates with any healthcare company’s existing software and allows them to send, track and receive documents electronically. By drastically reducing the time it takes to send orders and patient forms, the Forcura solution eliminates the manual processing of these documents thus improving patient care.“The Forcura solution is exactly what we have been looking for,” said Bridget Gallagher, Senior Vice President.

“Within the first quarter of post-implementation we already have been able to decrease the money spent to maintain compliance standards.”

Jewish Home Lifecare is a NYC-based, post-acute provider with over 160 years of experience serving the citizens of New York City. Its Manhattan location was recently awarded a three-year accreditation by The Joint Commission, recognizing its dedication to the Commission’s state of the art national standards for safe and high-quality care. Its services include rehabilitation, adult care programs as well as home care.

“We have heard from program directors and line staff from many different programs, across all departments at Jewish Home Lifecare, and all have been extremely happy with Forcura’s usability, implementation and customer service,” said Craig Mandeville, CEO of Forcura. “We hope to make this the beginning of a long lasting business partnership that will only grow from here.”
According to Jewish Home Lifecare, Forcura has delivered exactly as promised. The benefits from the software are outstanding and include alleviating administrative costs and providing Jewish Home Lifecare with an easier way to communicate with partners and provider organizations.

About Forcura

Forcura’s software is a highly customizable document workflow solution for post-acute providers. The software gives the healthcare providers the ability to communicate with their clients from any mobile device, while improving operational efficiencies and increasing revenues. Forcura is more than a software company; it offers superior service to its clients while maintaining lasting relationships. For more information, please visit www.forcura.com

About Jewish Home Lifecare

With more than 160 years of experience as a not-for-profit elder care system, Jewish Home Lifecare provides a broad spectrum of care and serves as a resource on concerns of aging for elders and caregivers. Its Research Institute on Aging works to expand knowledge of the aging experience and models of service, to contribute to the quality of care and quality of life afforded older adults and their families.
Jewish Home Lifecare’s staff, trustees and partners strive to be a vital force in serving elders and those who care for them. For more information, please visit www.jewishhome.org